Refund Policy

At Kiodoo, we are committed to ensuring your satisfaction with our products and services. If you are not completely satisfied and wish to request a refund, please review the following conditions and process:

Refund Eligibility

• Service Cancellation: You may request a refund within 14 days of purchasing a service if you have not used it. Refunds are only eligible if the service has not been accessed, activated, or downloaded.
• Partial Refunds: If you have used some parts of the service or accessed it partially, you may be eligible for a partial refund. The refund amount will depend on the level of usage.
• Technical Issues: If you encounter technical issues that prevent you from using the service, we will work to resolve the issue. If the problem cannot be fixed within a reasonable time frame, you may be eligible for a full refund.
• Non-Refundable Situations: Refunds are not available after 14 days from the purchase date. Additionally, if you have used more than 50% of the service or accessed key features, no refund will be provided.

Refund Process

To request a refund, please follow the steps below:

1. Step 1: Contact our support team at info@kiodoo.com with a request for a refund.
2. Step 2: Provide your purchase details (e.g., name, email, order number) and the reason for your refund request.
3. Step 3: Our team will review your eligibility for a refund and respond within 5-7 business days.
4. Step 4: If approved, the refund will be processed to the original payment method. Please allow up to 14 business days for the refund to be reflected in your account.

Refund Conditions

• Payment Method: Refunds will only be issued to the original method of payment.
• Third-Party Payments: If you purchased through a third-party platform (such as a payment processor), please contact their customer support for refund instructions.
• Unused Service: Refund requests are only valid if the service has not been accessed significantly or fully utilized.

We strive to resolve all refund requests fairly and in a timely manner. If you have any questions or need assistance with the refund process, please reach out to us at info@kiodoo.com.